I become a Dispatcher?

A dispatcher works in an organization's communications department. Your job as a dispatcher is to receive and pass information to different people. As a dispatcher, you coordinate operations with customers and drivers to help ensure that drivers deliver services on time.


Dispatchers carry out many duties. For instance, you respond to non-emergency and emergency calls from your company's drivers and customers. You also track the vehicles transporting goods to different places and pass messages to customers. When working for a company that supplies products, you send and receive product orders.


As a dispatcher, you work in various organizations. For instance, you can work for the police force or a transport or utility company. You may also work in emergency services or for a taxi company.


When you work in emergency services, it is crucial to stay calm and collect vital information to determine the severity of a situation. The role requires excellent communication and decision-making skills since you weigh a situation and send the appropriate team to assist the caller. Communication skills help you instruct callers as they wait for police officers or paramedics.


Would working as a dispatcher suit your interest in helping people? Then read on to find out what competencies and qualifications you need to thrive in a dispatcher role.


average dispatcher salary


The average annual salary of a dispatcher is $46,670, or $22.44 an hour. However, it is important to bear in mind that the average dispatcher salary can vary greatly based on area of specialization, level of experience, and the city or state in which you work.


For example, emergency or 911 dispatchers in the United States have a median annual salary of $41,843 with $33,056 on the lower end, and $52,480 on the higher end.